FAQ

Frequently Asked Questions – FAQ

Below are some of the most frequently asked questions – FAQ by customers, divided into sections.

What is Hekma Center? and What are the Services that You Offer?

Hekma Center is the largest international organic center that provides herbal products and organic supplement packages. We ship our product to customers in more than 70 countries all over the world. We offer more than 90 organic products and over 140 supplement packages. Our staff is a team of highly skilled and dedicated workers who strive to provide customers with the best services and most efficient natural and organic products. Our staffing team are qualified and professional and they provide the best and fastest service. We at Hekma Center aspire to break records, as we are the best in our field of expertise. We are the best global center that offers the most efficient and safest organic supplements.

For more about Hekma Center, see About US.

How Do I Place an Order in Your Website?

For online shopping and payment methods, please visit our How to buy Guide webpage.

What are Hekma Center Working Hours and Address?

For details about our branches, addresses, contact numbers, and working hours, you can click on the Contact Us and move directly to webpage.

FAQ about the Supplement Packages and Adopted Method

ِAbout the Supplement Packages and Results :

We have worked very hard to develop all the supplement packages we offer in our website. It takes years of experience and relying on many scientific studies to compose with the suggested supplement packages. We have adopted this method of supplemet packages since the year 2009 and the results are amazing. The helping rate of these packages are very high. Moreover, all the packages and products we give are pure organic; therefore, they have no side effects to them. The more you comply with the supplement packages and the wellness program, the more efficient it becomes.

You can view the list of references for each product by clicking on the References down the page of each product.

How Do You Accompany Me During the Wellness Program?

We assign specialized staff members to accompany the customers during their wellness period. The staff members will give the customer guidelines and will provide them with instructions and diet program. They will also review the customers’ profiles every month.

Customers can keep contact with their personal associate via the whatsapp number or via email.

How Can I Take This Amount of Products?

Some packages consist of a large number of products, thus a large number of capsules. You should take each dosage of capsules within a period of 5 min-‎‎2 hours; it depends on your ability to swallow the capsules.

You can take the capsules before, with, or after meals. You can also open the capsules and add their content with your food. Consult with your personal associate in this regard.

The sufficient time period between doses should be at least 5 hours.

Are the Supplements Safe so they do not Cause Damage to my Liver or Kidneys?

All our products are safe if taken according to the specified doses or according to the instructions of your personal associate.

FAQ about Confidentiality and Security

Do the Information I Send Through Hekma Center Website Remain Confidential and Secure?

Your privacy is critically important to us; therefore, all the information you send through our website remain extremely confidential and are protected by SSL protocol which is a standard protocol used for the secure transmission of documents over a network that is adopted by VeriSign – the most powerful industry for encryption.

All your personally-identifying information (name, address, payment info, or email address) will be kept confidential and will not by any means be disclosed to a third party.

Will my Privacy as a customer be Maintained?

We in Hekma Center respect the privacy of our customers. The customer’s file will be saved in our archive and will not be disclosed to a third party.

FAQ about Shipping, Returns and Customs

What Shipping Methods are Available at Your Website?

You can review all the details about shipping methods and order delivery by clicking on Shipping and Return.

Can I Return a Product After I Receive It?

Unfortunately, we cannot accept returns on dietary supplements, nor can we cancel an order after it has been shipped. You can review the regulations of shipping and returns by clicking on Shipping and Return.

Can I Pay upon Receipt?

We are deeply sorry, but we do not have the ‘Due Upon Receipt’ service. We ship our products to thousands of clients in more than 70 Countries; it would be impossible to collect payments through different couriers.

Are There Any Custom Duties or Taxes Imposed on Your Product?

It depends on your countries regulations for import shipments. You can read more about customs and import tax by clicking on Customs & Import Tax.

Will Order be Held by the Authorities at my Country?

Packages in some countries might go through check process by the customs and authorities at those countries. Unfortunately, there is no way for us to know the laws and regulations of your country therefore, we cannot, and will not, offer advices about anything in that regard. As the buyer, it is your responsibility to find out all the information regarding approving or disapproving of the ‎importing of certain goods into your country before you submit the order.

We have all the certificates and accreditation that entitle our products to enter most countries of the world as we have ISO, and GMP accreditations.